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Key Staffing is Hiring: Department Assistant – Quality & Risk

Location: Visalia, CA
Pay: $19.50/hour
Employment Type: Full-Time | Temp-to-Hire

Position Overview

Key Staffing is currently recruiting for a Department Assistant – Quality & Risk to join a growing healthcare organization. This position plays an important role in supporting the Quality & Risk department by assisting with member outreach, maintaining accurate records, and providing administrative support to ensure departmental goals are achieved.

The ideal candidate is detail-oriented, organized, and comfortable working in a fast-paced office environment while communicating professionally with members, providers, and internal teams.

Essential Job Duties

• Make outbound calls to members to support quality improvement initiatives.
• Answer inbound calls from members and healthcare providers, routing calls and taking messages as needed.
• Review, update, and maintain Electronic Medical Records (EMRs) and member charts.
• Document completed quality measures within the COZEVA system.
• Maintain accurate member records and departmental documentation.
• Assist with reports, Provider Assessment Forms (PAFs), workflow tracking, and administrative projects.
• Collaborate with internal departments and external healthcare partners.
• Provide general administrative support and assist with special projects as assigned.
• Cross-train and provide coverage for other departmental functions when needed.

Qualifications

• High School Diploma or GED required.
• Minimum of one (1) year of experience in a healthcare, medical office, or administrative environment preferred.
• Proficient with Microsoft Office and comfortable learning new software systems.
• Experience working with Electronic Medical Records (EMRs) is preferred.
• Strong organizational skills with excellent attention to detail.
• Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.

Preferred Skills

• Excellent verbal and written communication skills.
• Strong customer service and active listening abilities.
• Accurate data entry and recordkeeping skills.
• Critical thinking and problem-solving abilities.
• Ability to work independently and collaboratively within a team.
• Adaptable, dependable, and professional.

Work Environment

• In-person office environment.
• Regular attendance is required.
• Occasional overtime, weekends, or holidays may be required based on business needs.
• Ability to remain seated for extended periods.
• Ability to occasionally lift up to 25 pounds.

Commitment to Diversity: As an equal opportunity employer committed to meeting the needs of a multi-generational and multicultural workforce, Key Staffing recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners.